TERMS AND CONDITIONS
Bookings and rates
Our rates are on our website they already have the 15% commission rate removed. We do offer special rates for longer stays please call Glenda for offers. Bookings at Christmas, New Year and other special occasions attract minimum night stays.
To book an apartment please use our commission free website, www.banyanplace.com.au or phone Glenda on 0418261969 or email info@banyanplace.com.au Bookings are confirmed following full payment. Accommodation is paid for in advance. For stays longer than 1 month, payments can be made in instalments but must be a week in advance.
Payment
Payments can be made by credit card or direct bank deposits.
Payments made by cash need to be in bank before stay commences.
Payments made by EFT will need to supply a credit card for security. Security deposits may be required. These will be refunded within 2 days after departure following inspection.
Credit Cards
We accept Visa, Mastercard and American Express. Surcharge applies
Cancellation / Refund Policy
7 day cancellation policy most of the year. Cancellation less than 7 days at owner discretion to assist rebooking and a credit note issued (less cleaning and admin fees)
No cancellations available for peak periods - 23 Dec to 1 Feb, May Races, and all long weekends.
Early checkouts are non-refundable - owner discretion may apply to assist rebooking and a credit note issued (less cleaning and admin fees)
Cancellation by Owner
Banyan Place reserves the right to cancel any booking before or during your stay. Should this occur, we will either provide a full refund for the remainder of your stay, or move you to an alternative apartment of a similar standard. If damages occur and/or the terms and conditions are breached, then the guest may be asked to leave. In this case, no refund will be provided and damage charges will be levied.
Key Collection
You will be sent a message at 2pm to instruct you for checkin details. Please make contact if you are checking in after 10pm.
Arrival / Departure
Check in time is 2pm and check out time is 10am unless alternative arrangements have been made. For very early arrivals, please book direct and ask Glenda to pencil in diary.
Guest Responsibilities
• It is the responsibility of every guest to read and abide by these terms and conditions.
• It is the responsibility of all guests to report any issue with the property to the Manager. This includes any disturbance, damage, loss or any criminal matter relating to the property.
• Apartments are to be used only for accommodation. Parties or commercial use is strictly prohibited.
• All damages and breakages payable (see ‘Damages & Breakages’ section).
• The number of tenants must not exceed the maximum number allowed and listed on your booking confirmation. If a property is reported to be overloaded, the tenants will asked to vacate, with no refund made.
• All apartments are privately owned, please respect this and do not move furniture around.
• Guests should show respect and care for the property and ensure doors and windows are locked when vacated.
• Guests are expected to keep the property at an acceptable level of cleanliness that would be considered acceptable to an average person. Any unacceptable damage resulting from poor cleanliness will be charged to the guest. If cleaners are required to make additional charges these will be passed on to the guest also.
• Please consider other tenants and remember that your accommodation is in a residential apartment block. Strictly no sub-letting without prior written approval from the owner.
• Pets are not allowed in any properties.
• All apartments are non-smoking. Please use balconies or courtyard if needed.
Cleaning
If apartments are not left in a suitable manner a cleaning fee may be payable.
We are happy to organise service cleaning for you.
Utilities
Long term stays of 6 months to a year may be asked to pay a "Utility Fee" towards the cost of the utilities for the property. This does not cover the full utility bills, only a small portion. For long term leases guests may be responsible for all gas & electricity bills (this will be negotiated at the time of booking as it will depend on the rental rate quoted). Guests will still be responsible to pay for "Excess charges" should they use more than normal consumption.
Damages and breakages
Breakages or damage to the apartment resulting from your occupancy will be paid for by the guest. In the event of damages incurred by you or your visitors to the apartment, the amount will be deducted with a charge in accordance with the damages and a receipt will be forwarded to your nominated email address.